Buffering Issues
Restart the router and device, close background downloads, switch from Wi-Fi to Ethernet when possible, lower stream quality temporarily and test another channel to identify whether the issue is source-specific.
Fix common issues
Get your stream running smoothly again.
Work through these quick checks before contacting support. Most playback problems are solved by refreshing the app, network or playlist.
Login Issues
Re-enter credentials without extra spaces, confirm capitalization, check that the subscription has not expired and verify the server address. Do not repeatedly retry if the app reports authorization failure.
Playlist Not Loading
Force-close the player, clear its cache, confirm the playlist URL is complete and disable VPN or filtering software briefly to test connectivity. Re-add the profile if its local data is corrupted.
EPG Issues
Trigger a manual EPG refresh, confirm the correct guide source is selected, check the device time zone and allow several minutes for a large guide to populate.
Device Compatibility
Update the operating system and IPTV player, confirm the app supports your login format and try another supported player if decoding or interface problems continue.
Internet Speed Issues
Run a speed test near the device. Aim for 10 Mbps for HD and at least 25 Mbps for 4K. Reduce other network traffic and contact your internet provider if speeds are consistently below plan.
When contacting support, include your device, app name, internet speed, affected channel and the exact error message. Never publish your subscription credentials.
Still experiencing a problem?
Our technical team can review your account and help isolate the cause.
Contact Technical Support